Other Writing

What’s it like to have lunch with a Nobel laureate?

My recent “lunch with the FT” with Richard Thaler (Nobel laureate, author of Nudge and Misbehaving) was a lot of fun. I don’t do these formal sit-down interviews often but over the years I’ve racked up a few.

At the end of the lunch I mentioned to Thaler the other economists I’d lunched with. “Good company”, he said. I think he’s right. So, just in case you missed the other interviews:

Thomas Schelling (1921 – 2016, Nobel Laureate 2005). I interviewed Schelling in his home shortly after he won the Nobel. I was still barely a journalist at all; he was charming and gracious. I find Schelling and his ideas endlessly fascinating. If you’d like to read a Schelling book, perhaps start with Micromotives and Macrobehaviour.

Gary Becker (1930 – 2014, Nobel Laureate 1992). Becker, charmingly, committed a “rational crime” during the interview.  Becker’s ideas were a big influence on my writing The Logic of Life.

My very first “Lunch with the FT” was with Steven Levitt, just before Freakonomics came out. It feels like a long time ago…

And if you want more, here’s my lunch with blogger, activist and novelist Cory Doctorow; here’s the time Michael Lewis played me at an obscure German boardgame.

My book “Fifty Things That Made the Modern Economy” (UK) / “Fifty Inventions That Shaped The Modern Economy” (US) is out now in paperback – feel free to order online or through your local bookshop.

“If you want people do to something, make it easy.” Richard Thaler has Lunch with the FT

The Anthologist doesn’t serve cashew nuts, so I order a bowl of smoked almonds instead. When they arrive, caramelised and brown as barbecue sauce, I ask for them to be put right in front of Richard Thaler. He protests that the waiter isn’t in on the joke.

The readers will be, I assure him. “The educated ones, perhaps,” he concedes.

Those educated readers may know that Professor Thaler is a Nobel laureate economist, but even more famous as the co-author of Nudge. They may even know — from his later book, Misbehaving: The Making of Behavioural Economics — that the 73-year-old is fond of telling an anecdote about a bowl of cashew nuts that sheds light on his approach to economics.

He served the notorious bowl to some guests while dinner was roasting in the oven, then watched everyone compulsively munch on the nuts and gradually spoil their appetites. So Thaler decided to remove the temptation by hiding the cashews in the kitchen. His guests thanked him.

It would be an unremarkable tale, except that such behaviour simply does not fit the rational economic model of human behaviour. Either eat the cashews or don’t eat the cashews, says classical economics, but don’t thank the person who moves them out of easy reach.

Reflecting on such stories helped Thaler create “behavioural economics” — a branch of the discipline that aims at psychological realism. Doing so also helped him with the equally difficult task of persuading other economists to take the behavioural view seriously.

True, it’s just a story about cashews — but if you don’t think short-termism and weak willpower are economically significant in the grand scheme of things, I have a payday loan, a pension drawdown scheme and an auto-renewing gym membership to sell you.

And, sure enough, Thaler’s ideas about the importance of realistic human behaviour have permeated into the economic mainstream, particularly the study of finance. His policy proposals have influenced tax collection, organ donation, energy efficiency drives — and most notably pensions, where participation in workplace schemes dramatically increases when people must explicitly opt out if they are not to be automatically enrolled.

Thaler cultivates a happy-go-lucky persona, a man whose own weaknesses help him understand the weaknesses of others. “You assume that the agents in the economy are as smart as you are,” he once told Robert Barro, one of the pillars of the economics establishment, “and I assume that they’re as dumb as me.” Barro was happy to agree with that.

This sunny July, however, Thaler is a model of self-control. “Notice how many nuts I’ve had so far,” he announces, 20 minutes into our conversation. He gestures for emphasis. “Zero.”

I’m not surprised by that, although I am when Thaler — who struck me as a bon vivant — admits that he has been skipping lunch entirely. He’s in London for a fortnight, teaching a course at the London campus of the University of Chicago Booth School of Business, and after a generous breakfast he says he has neither the need nor the time for lunch.

This may also explain his lack of interest in the restaurant itself. We meet at the business school, and he’s chosen the closest place — announcing “it’s me again” to the waitress who stands outside. I don’t even glimpse the interior of The Anthologist, because she promptly directs us to a pavement table, which has a large masonry wall on one side and on the other — if you squint — a view down Gresham Street to a back corner of the Bank of England. The scooters and trucks roar past a couple of yards away, but Thaler has no trouble making himself heard.

He used to squeeze more out of his annual fortnights in London. “I would spend the morning with the Behavioural Insight Team” — the famous “nudge” unit established by David Cameron and inspired by Thaler’s book with the law professor Cass Sunstein — “then come and teach all afternoon. And then half the nights there would be dinners with friends. And I was comatose at the end of the first week.”

He does admit to having a few dinners planned, though — and to timing his visit to coincide with the Wimbledon Men’s Final. He and his wife, the photographer France Leclerc, had Centre Court tickets. Was he a fan of Djokovic or Federer?

“We support Rafa. Although if he had been playing in a match like that it might have got too much for my wife. She would have been hiding somewhere by the fifth set.”

It was the same on election night: the Trump/Clinton contest reduced his wife to a nervous wreck. “And who were you supporting in that one?” I ask. He gives me a withering look. “At least credit me with sentience.”

President Barack Obama seemed to appreciate behavioural economics and gave Thaler’s co-author, Cass Sunstein, a senior appointment. The Trump administration, observes Thaler, has no interest in behavioural economics. “Look, there’s no demand for expertise of any sort . . . The lack of competence and expertise is like nothing anyone has ever seen.”

Whitehall’s Behavioural Insight Team seems to be displaying more longevity than the White House equivalent. “The key move they made very early on was to extricate themselves from government.”

They’re now a semi-autonomous social enterprise in which the Cabinet Office retains a stake. They made that move, of course, before Cameron’s referendum-induced autodefenestration. “I will say that David Cameron never talked to anybody at the Behavioural Insight Team about the Brexit referendum”.

And what should they have said if he had? “One thing for sure is Remain is a horrible name. It’s weak. Whereas Leave is strong.”

Thaler has written about the referendum before in the Financial Times. He reminds me that Theresa May said, before the referendum: “The reality is that we do not know on what terms we would have access to the single market.”

The waiter interrupts us and presses Thaler to order some wine. He waves him away. “No, I have to teach for the next three hours.”

We return to May, and her explanation that a vote to Leave would be a vote for something undefined and unknowable. Yet as prime minister, she felt that it was quite sufficient to declare that Brexit means Brexit. “Brexit means Brexit — that is one of the dumbest statements that has ever been uttered by a head of state. And I’m aware that there are thousands of tweets one could compare it with. I mean, it’s simultaneously meaningless and wrong.”

The waiter finally manages to get us to order something. Thaler goes for a crispy duck salad. “It’s called salad, you know it has at least the illusion of being healthy”. I’m tempted by the Wagyu beef burger but feel ashamed (social pressure means nothing to homo economicus but is a powerful nudge for human beings), so I order some cod with samphire.

The waiter is keen to upsell. Spritzer? Some halloumi? Thaler and I are baffled by the suggestion of halloumi with cod and duck, although I would have cracked if the waiter had tried to sell us French fries.

We turn to the state of economics, and how it became so wrapped up in the idea of rational agents. Some of those models have a hypnotic pull, I suggest: they’re so ingenious, so difficult, and once you’ve understood how they work you don’t want to abandon them in favour of the bowl-of-cashews guy.

I’m recalling a time I was reading a classic article by Barro — in the emergency room, having dislocated my jaw after a spectacular yawn, which I protest was unconnected to the research paper in question. I don’t get far. “You should change this story!” hoots Thaler. “It should be that you read this paper and, literally, your jaw dropped.”

It’s a reminder that Thaler is a storyteller as well as a sharp theorist. Misbehaving is full of stories. “I decided to just start writing things that would amuse me,” he says — including an account of a huge academic bunfight over the allocation of corner offices at the University of Chicago economics department that cannot fail to provoke Schadenfreude.

“I sent that to my friend Michael Lewis. I said, ‘How much of the book could be like this?’ and he said ‘All’.”

Lewis (whom I interviewed here) isn’t a bad sounding board: he’s the author of Liar’s Poker, Moneyball and The Big Short. He also wrote a biography of Thaler’s friends and colleagues, the psychologists Daniel Kahneman and Amos Tversky. I wouldn’t mind getting him to look over my first drafts.

When it arrives, the cod is pleasant enough, but there isn’t much of it. I’m regretting not ordering the fries. The smoked almonds look tasty, but they’re across the table sitting beside Thaler’s left hand. He hasn’t so much as twitched towards them.

The key message of Nudge was that governments could improve the health and wellbeing of their citizens without infringing on their liberty, simply by more thoughtfully designing their rules, procedures, or even labelling. “If you want people to do something, make it easy.” Put the cashews in the kitchen and the fruit by the cafeteria checkout.

More recently, Thaler has been thinking and writing about what he calls “sludge”. It’s the same procedure in reverse: if you want people not to do something, make it difficult. Reaching for an example, Thaler has a bone to pick with The Times.

The first review of Misbehaving was published there, and Thaler’s editor sent him a link. “And I can’t get past the paywall without subscribing.” But then he notices there’s an offer of a month’s trial subscription at an introductory rate. “But I read further, having written a book about this, and I see that it will be automatically renewed.”

Not only that, it will be renewed at full price, “and that in order to quit, I have to give them 14 days’ notice. So the one month free trial is actually two weeks. And I have to call London [from Chicago] in London business hours, not on a toll free line.”

He pauses and chides me to check that the FT isn’t placing similar sludge in the way of readers who wish to unsubscribe. I assure him that nobody would ever want to unsubscribe, but in any case such knavery would be beneath us. But part of me wonders. “Check your policy at the FT,” he advises. (Later, I check. The FT offers a very similar introductory offer, but I am relieved to discover that the newspaper offers regional phone numbers and you can also cancel online.)

While we’re talking about the consumption of digital goods, I am keen to ask him about how he deals with email, smartphones and social media. We’re in the middle of a colossal set of experiments in behavioural manipulation that would have been hard to imagine when Sunstein and Thaler wrote Nudge over a decade ago. Google, Apple, Facebook and Amazon are constantly running little trials to see what we do in response.

“The world has changed. I remember that while we were writing the book, I got my first iPhone.”

But does it tempt him? Distract him? An iPhone, it seems to me, is a bottomless bowl of digital cashews. But he’s not worried. “I’m not on Facebook at all . . . I am on Twitter and I find much of it to be quite useful. There’s a growing academic economics Twitter that’s fantastic. There’s almost no ad hominem. There are people live-tweeting conferences. Fantastic. There are people who will give a 10-tweet summary of some new paper.”

Thaler stops eating his salad — he’s managed to get most of it down, in between his answers. I’ve long since finished my little piece of fish. The smoked almonds have somehow migrated into the centre of the table, easily within my reach. They are untouched. “Let the record be noted that my consumption so far is zero,” he declares.

Thaler isn’t interested in coffee or dessert, but says he has time if I want something. I order espresso. After it arrives, I take a sip, and then my hand moves instinctively towards the almonds before I catch myself. He laughs. “That was a trembling hand.”

My involuntary slip prompts us to start talking about accidents. “Here’s something I was thinking about this morning,” he says. “All these announcements to mind the gap. Can that conceivably be useful?”

“Mind the gap,” is part of the sonic wallpaper of the London Underground, a reminder not to accidentally stumble into the space between Tube train and platform. I wonder if Transport for London has run an experiment. “I’m wondering that too.” Although we both doubt it.

“Now here’s my hypothesis. 99.9 per cent of the people on the Tube have blocked this out long ago. And whatever the percentage of tourists is, half of them have no idea what ‘mind the gap’ means. It could be ‘cheerio’.”

In short, the people who might conceivably benefit from the warning probably don’t understand it. So why not experiment with some different approaches to see if that reduces accidents?

The proposal is typical Thaler. He’s noticed a feature of everyday life that most of us either overlook or take for granted — and he’s turned it into an easily implementable experiment that might actually make the world a better place.

It’s time for him to go and teach. We shake hands, and then he reaches forward, slowly and deliberately, for a smoked almond. He holds it up in front of me as though displaying a fine diamond.

“One!” he says. Then he pops it into his mouth, and ambles off towards the business school. Only when his back is turned do I dare grab one myself.

The Anthologist 58 Gresham St, London EC2

Smoked almonds £3.75

Crispy duck salad £11.50

Cod with samphire £14.95

Sparkling water £3.95

Double espresso £2.90

12.5 per cent service £4.63

Waiter rounds up the bill (a nudge?) £0.32

Total £42.00

==

 
Written for and first published in the Financial Times on 2 August 2019.

My book “Fifty Things That Made the Modern Economy” (UK) / “Fifty Inventions That Shaped The Modern Economy” (US) is out now in paperback – feel free to order online or through your local bookshop.

How behavioural economics helped me kick my smartphone addiction

The year 2011 was a big one for me. My son was born. We moved to a new city. I published a book. But something else happened that was in some ways more significant: on February 9 2011, I bought my first smartphone.

It didn’t feel like a milestone in my life at the time. I didn’t note it down in a diary or commit the date to memory. Only finding a copy of the receipt helped pin down the day. Yet I have come to realise that the phone was a very big deal indeed.

Daniel Kahneman, Nobel laureate and author of Thinking, Fast and Slow (UK) (US), distinguishes between the “experiencing self” and the “remembering self”. My remembering self dwells upon the landmark moments such as the new baby. But my experiencing self is all about the phone.

I spend more time interacting with it than I do interacting with my children. I am in the presence of the device more than I am in the presence of my wife, although at least I have my priorities straight as to which I go to bed with.

As Cal Newport puts it in a new book, Digital Minimalism (UK) (US), we didn’t sign up for this. My first email account (1994) received a handful of messages a day, most of them newsletters I subscribed to in order to prevent cobwebs forming in my inbox. Facebook (2004) was a curiosity, less interesting than the latest computer game.

The first iPhone (2007) had no app store and was originally conceived as an iPod that made phone calls — although since “crackberry” had just been named the word of the year by Webster’s New World Dictionary, perhaps we should have seen what was coming.

But we didn’t. The hardware and software of the mobile age have gradually and profoundly entangled themselves in most parts of most people’s lives. If you are anything like me, you pick up your phone much more often than you pick up a knife and fork, and spend far longer reading email than reading books.

Not that I wish to grumble. These tools are enormously powerful. Without them I’d need to hire a secretary, spend hours playing phone tag and give up on working during long journeys by train and plane. Yes, they may occasionally distract me during the school nativity play, but the alternative would have been to miss the play entirely, because the office and the school are 50 miles apart.

I am not entirely happy with the role these technologies play in my life, but neither do I want to relinquish them. I know I’m not alone. For several years now, I’ve been dispensing sporadic advice about email overload both to readers and — if I am honest — to myself.

But late last year, I decided to do something more radical: to deploy everything I knew about economic theory and behavioural science, along with a few hard-won practical discoveries, to rebuild my relationship with the digital world from scratch. This is the story of what I learnt.

The power of the status quo
Inertia is always the first obstacle. Richard Thaler, who won a Nobel Memorial Prize for his contributions to behavioural economics, coined the term “endowment effect” to label the behaviour of an oenophile economist.

The economist had snapped up some Bordeaux wines for $10 a bottle, only to see them appreciate in value to $200 each. The economist wouldn’t have dreamt of paying $200 for a bottle of wine, but didn’t want to sell the wine for $200 either. He was happy to drink it on special occasions instead.

This behaviour is illogical: either the economist should prefer $200 or he should prefer the wine, and which he actually possesses should make no difference. Yet his actions seem perfectly natural, and Thaler and colleagues were able to demonstrate similar behaviour in laboratory experiments.

We like what we have, and these experiments suggest that we have no better reason for liking what we have other than that we have it: the disadvantages of choosing something else often loom larger than the advantages. As a result, we are reluctant to relinquish what we have — including the digital tools we’ve grown accustomed to using.

For this reason, digital sceptics such as Cal Newport and Jaron Lanier suggest that the first step in a reassessment of your digital habits should be a sharp temporary break.

If you are anything like me, you pick up your phone much more often than you pick up a knife and fork

Lanier, a pioneer of virtual reality and the author of Ten Arguments for Deleting Your Social Media Accounts Right Now (UK) (US), advises at least a six-month break from all social media. Newport suggests a briefer but broader ban: not only no social media, but no Netflix, no Google Maps, no smartphones — no digital tools at all for 30 days, apart from whatever is professionally essential.

The point here is not a “detox”. There is no intrinsic benefit to taking a month off from computers any more than one might recommend a brief, invigorating break from smoking or opiates.

The aim is to change the status quo to allow a reassessment. It’s only after you put down the electronic rucksack overflowing with digital possibility and stroll off unencumbered that you’re in a position to make a sensible decision about whether you really want to carry it around all day long.

So, I stripped various apps off my smartphone. The first time I dragged an icon to the “uninstall” bin felt like a big step, but it soon became a giddy pleasure. Off went the news apps, and a blog reader called Feedly that absorbed a huge amount of my time and attention. I already eschew games on my phone, but would have removed them too with gusto.

I spared the Financial Times app (which surely passes Newport’s test of professional necessity), and also retained Google Maps, a podcast player, The Economist’s “Espresso” app, the camera and the weather. Newport would have been more radical but I felt satisfied with my choices.

The big question was: what to do with my social media accounts? Facebook was simply too troublesome to delete, especially since my personal account is connected in opaque ways to a “Tim Harford” page maintained by my publishers. But I never had Facebook on my phone and after briefly unfollowing or muting all my contacts, I had no problem staying logged out.

My Twitter habit is more of a problem. I have 145,000 followers, gently persuaded over 10 years and 40,000 tweets to follow me — that’s about 10 books’ worth, or 20 years of weekly columns. This alone was a reminder of just what an effort Twitter could be; but deleting the account felt like the nuclear option.

So what could I do? Two years ago, I hid the “mentions” column so that I don’t see what other people say about me on Twitter. (Much is friendly, some hurtful and almost all superfluous.) Yet I was still wasting a lot of time noodling around there for no obvious gain. So I deleted the smartphone app and on November 23 2018, I tweeted that I was planning to “get off Twitter for a bit”. By a pleasing coincidence, the last person I interacted with before logging out was the man who named the endowment effect, Richard Thaler.

Time for what?
One of the most important — and misunderstood — ideas in economics is that of opportunity cost. Everything we do is an implicit decision not to do something else. If you decide to go to an evening lecture, you’re also deciding not to be at home reading a bedtime story. If you spend half an hour browsing news websites, that’s half an hour you can’t spend watching football. Those 40,000 tweets cost me something, but I am not sure what and I certainly didn’t ponder the cost while tweeting them.

This neglect of opportunity cost is a very human trait; we often fail to bring to mind the opportunity costs of our choices. One fun if slightly dated illustration of this is the choice between a £1,000 high-end CD player or a slightly less excellent £700 unit.

A difficult choice — until it is phrased as a choice between a top-notch £1,000 CD player or a £700 player plus £300 worth of CDs. At that point, most people clearly prefer the second option. The opportunity cost of the more expensive player could hardly be more obvious, and yet bringing the obvious to our attention changes our decisions.

Trying to get work done with an internet-enabled device is like trying to diet when there’s a mini-fridge full of beer and ice cream on your desk

For this reason I was determined not simply to cut back on my digital activities, but to fill the freed-up time and energy with something else. I focused on three activities. First, more exercise: I replaced Twitter with an exercise app that could run me through some brief, vigorous training sessions.

Second, more fun: I looked up some old friends and invited them to play role-playing games with me every other Sunday evening, rolling dice and pretending to be wizards. (I realise that Dungeons & Dragons isn’t cool. But neither am I, so I don’t care.)

And third, since social media is supposed to be about connecting with far-flung people, and since Christmas was looming, I decided to start writing letters to include with Christmas cards. I couldn’t write properly to everyone but I did manage to write serious letters to nearly 30 old friends, most of whom I’d not seen for a while. I reflected on our long friendships, brought to mind good times long past and, in particular, recalled important moments shared just by the two of us, nobody else. The letters were the antithesis of clicking “Like” on Facebook.

The experiment was beginning to get interesting.

Swiping, fast and slow
As Daniel Kahneman explained in Thinking, Fast and Slow: “When faced with a difficult question, we often answer an easier one instead, usually without noticing the substitution.” Rather than asking whether we should buy shares in Amazon, we ask, “Do I like to shop with Amazon?” Instead of pondering the leadership and managerial qualities of a presidential candidate, we ask ourselves whether we’d enjoy having a beer with them.

Tristan Harris, executive director of the Center for Humane Technology, argues that the digital services we use often perform this substitution for us. Imagine, says Harris, a group of friends on a night out, trying to figure out where they can go to keep the conversation flowing. They turn to their phones for a recommendation and find themselves gawping at images of cocktails on Instagram.

The phones, says Harris, replace the question, “Where can we go to keep talking?” with, “What’s a bar with good photos of cocktails?” Phones simply do not suggest options such as going back to someone’s apartment or strolling along the waterfront.

This happens all the time, and we often don’t notice the substitution. Looking for love, we swipe through faces on Tinder rather than searching for local clubs or volunteering activities. Picking up a phone to check the time in the morning, the question “What’s the time?” is quickly substituted with, “What did I miss while sleeping”?

While writing the last paragraph, I was confronted with the perfect example. It started to rain. Wanting to know whether the shower would last, I typed “weather” into Google. I was given an instant answer to my question, but I was also shown a list of weather presenters. Human faces! They are always eye-catching.

An old university acquaintance became a TV weather presenter; I wondered how she was doing. Who wouldn’t? Of course Google substituted an easier question: What does she look like these days? Other photos of weather presenters were also offered and, 30 seconds later, I was looking at pictures of a completely different weather personality, Tomasz Schafernaker, stripped to the waist.

Fifteen years ago, I would have struggled to explain this sequence of events to my wife. But nowadays, no explanation is really needed. We all know how swiftly and easily “When will it stop raining?” can lead to “What do Tomasz Schafernaker’s nipples look like?”

Trying to get some work done with an internet-enabled device is like trying to diet when there’s a mini-fridge full of beer and ice cream sitting on your desk, always within arm’s reach. You can crack open a can and take a swig before you’ve even realised what you’re doing.

Perhaps even worse, the tempting rewards are unpredictable. The psychologist BF Skinner once found himself trying to eke out a supply of food pellets he’d been using to reward rats. To his surprise, he found that “intermittent reinforcement” — sometimes the rats would get a pellet, sometimes not — was more motivating than reliable rewards. Unpredictable treats are highly addictive, just like email, social media or clickbait headlines.

So what to do about this problem? It’s not easy: by definition an intuitive response occurs before we have time to stop and think. The obvious solution is to create some friction. I installed a software plug-in called Strict Workflow on my desktop browser. With one click, it blocks time sinks such as Twitter, YouTube and various clickbait news websites for a period of 25 minutes.

It’s astonishing how many times during those 25 minutes I reflexively check, see the blocking message instead and go back to work. I’m hopeful that a few weeks or months with this blocker may break this fast-twitch habit, but in any case the software works.

Meanwhile, by uninstalling news apps, Twitter and Feedly, I’d made my phone less like a sweet shop. As a testimony to the power of unconscious habit, after uninstalling Feedly, I deleted a few incoming emails, then unthinkingly tried to find it. It took a moment for me to realise I was searching for an app that I’d deleted less than a minute earlier.

It was a reminder that there’s more going on here than poor or short-sighted decision-making: often when we use our phones, we’re not really making any conscious decision at all.

Spillover benefits
Paul Romer won a Nobel Memorial Prize recently for analysing the way different innovations would spill over, enabling other innovations and the process of economic growth itself. Four weeks into my experiment, I was noticing some unexpected spillover benefits myself. The phone was still tempting, but decreasingly so. I took my children to see a Christmas film and, for the first time in years, didn’t feel the urge to check it.

I was getting a real sense of the mutually reinforcing nature of the distraction ecosystem — and how I’d failed to see it clearly when inside it. In November, for example, I would have been scrolling through Feedly looking for interesting material. I told myself I was looking for things to read, but really I was looking for things to tweet about. If pushed for time, I’d sometimes tweet things instead of reading them. This foolishness was evidence of a seriously bad habit.

But having uninstalled Twitter, I found myself less tempted to go and look at my Twitter stats (nothing to see) and also less tempted to flick through the blogs. After all, if I wasn’t going to tweet about them, why not read a book instead? Each new app that I removed from my phone weakened my tendency to pick up the device; often, it made other apps less useful or less appealing. I hadn’t seen this effect coming, but I wasn’t complaining.

Adapting to events
The first of January is usually the date for turning over a new leaf but, with hindsight, beginning my experiment in late November instead was an accidental masterstroke. The run-up to Christmas is a different kind of busy: the volume of email declines, replaced by Christmas cards and shopping lists. It’s a time when we often see people face-to-face instead of on Facebook.

By unplugging various digital services, I was moving with the wind at my back; doing firmly and deliberately what I might anyway have drifted towards.

The experiment was working well. I wasn’t missing Twitter at all. I was spending much less time with the phone. Some old friends were emerging from the woodwork to tell me how much they enjoyed receiving my letter. A few fretted that I was going through some kind of crisis, but overall the letters felt like a vastly better way to contact people than through Facebook.

When I did see friends and family, I found it easier to give them my full attention. Sherry Turkle, author of Reclaiming Conversation (UK) (US), has found that people initially used texts as an add-on to face-to-face conversation, but the texts soon became a substitute: more convenient, more controllable.

The problem with real conversation, one high-school senior told her, was that “it takes place in real time and you can’t control what you’re going to say”.

I sympathise, and we probably all had face-to-face conversations over Christmas that we wish could have been conducted from a thousand miles away. But while real conversation can be tiring, it is also vastly more rich and meaningful than a few dozen bytes of text. The less distracting I found my phone, the more I enjoyed talking to the people in front of me.

At the end of December came a strange and unexpected test: I was awarded an OBE in the New Year honours list. Suddenly the digital hush of the year’s twilight was interrupted by a steady stream of congratulatory messages.

I was out walking with some old friends, catching up on the news of the past few months and chatting about the year ahead. In my pocket, my phone was pinging, and I felt increasingly anxious about letting the messages go unanswered. I snatched moments here and there to type responses, offering slightly embarrassed excuses to my companions.

It’s not an experience I’m likely to repeat, but it taught me a few lessons. First, even friendly digital messages can provoke anxiety. I was fearful of appearing ungrateful by not replying promptly. This was silly. A delay would not have bothered anyone. But I couldn’t help myself. I should have left the phone at home.

Second, it’s easy to reactivate bad habits. After a couple of weeks in which I checked my phone a few times a day instead of several times an hour, the influx of messages pushed me back into the habit of checking my phone like a rat hoping for a food pellet. It took several days more to regain some calm.

Third, and more positively, the investment in spurning social media was paying dividends. I did buckle and log into Facebook for the first time in weeks, not wanting to ignore messages of congratulation. It was completely silent. People had worked out, it seems, that Facebook wasn’t a good way to reach me. I managed to resist logging into Twitter completely.

Still, I did start to wonder whether the new regime would survive contact with the normal working routines of January. I called Jocelyn Glei, author of Unsubscribe (UK) (US) and host of the Hurry Slowly podcast. “The notion that you’re going to change all your habits and be done is absurd,” she cheerfully warned me. Fair enough — but then how to sustain the new pattern?

Glei’s advice was to remain vigilant. It’s one thing to check out at Christmas, another to do so in September. It makes sense to stay off Twitter while writing a book; less sense, perhaps, while marketing it. Each new project, she advised, required a quick re-evaluation of where to draw the digital boundaries. The digital reset was going to be a work in progress.

Lessons learnt
The point of the break was to allow a thoughtful assessment of which digital services were worth letting back into my life. So as the new year starts up and emails start to flow freely again, what did I learn?

First, I didn’t miss being plugged into Twitter at all. I’ve been ignoring notifications for years — thus missing some of the benefit and much of the aggravation of the platform — but have still been tweeting away out of some strange combination of duty and inertia.

My new plan is to log in for a few hours on Friday, set up some links to my columns and other projects that may interest some people, and log out again. If I ever see a good reason to use the platform more intensively, I’ll be back.

Second, I enjoyed having a more boring phone. With very little on it now but an easily emptied email inbox and the FT app, I pick it up less often and for less time, and am more likely to do something useful with it when I do check it.

I did reinstall Feedly — which I find essential for my job — but will keep an eye on my usage. With no tweets to send, the app has become more useful. I read for the sake of learning rather than for the sake of tweeting.

Third, the “strict workflow” blocker worked so well in saving me from my fast-twitch impulses that I added my email inbox to the blocked list. I’d had limited success with an email blocker before, but this time was much more successful, perhaps because the blocker was part of a larger plan.

Finally, it was good to focus on the upside of the digital decluttering. Although it was partly an exercise in habit-breaking or self-denial, it was much more useful to think of it as spending time and attention on things that mattered.

Some old friends seemed genuinely touched to receive a real letter; nobody has ever been touched by a Facebook “Like”. I felt in better shape at the beginning of January than at the beginning of December, which is hardly the usual Christmas experience. I walked, talked, ate and drank with old friends. I even battled a few imaginary wizards.

I’ve no desire to give all this up to spend more time with my phone.

Written for and first published in the Financial Times on 17 January 2019.

My book “Fifty Things That Made the Modern Economy” (UK) / “Fifty Inventions That Shaped The Modern Economy” (US) is out now in paperback – feel free to order online or through your local bookshop.

Why big companies squander brilliant ideas

J F C Fuller did not invent the tank.

That distinction should probably fall to E L de Mole, an Australian who approached the British war office in 1912 with a design that was — in the words of historians Kenneth Macksey and John Batchelor — “so convincingly similar to those which finally went into service that one wonders why it was never adopted from the outset”.

But when the British army eventually introduced the tank, it was J F C Fuller, chief staff officer of what would later become the tank corps, who understood what to do with it. At 39 years old, Fuller was a small man with a neatly trimmed moustache and a hairline that had retreated over his crown and was beginning to march down the back of his head. He could have passed for a butler in a costume drama, but his appearance belied an inner radicalism. (He had been friends — and then enemies — with the occultist Aleister Crowley.)

Late in 1917, after almost 400 British tanks had, with modest success, lumbered across the German lines at the battle of Cambrai, Fuller applied his radical streak to the problem of using the tank effectively.

A new and much faster tank, the Medium D, could travel 200 miles at a speed of 20 miles per hour. Fuller proposed that these tanks would attack the German army’s brain — the string of German headquarters miles behind the front line.

A Medium D could roll across the trenches and be on the German command posts in an hour; Fuller’s attack would come from nowhere. Air support would disrupt German road and rail travel.

“Bad news confuses, confusion stimulates panic,” wrote Fuller. His idea was dubbed Plan 1919. By striking suddenly at the German command, Plan 1919 would cause the German army to disintegrate. It would, Fuller declared, be “the winning of the war in a single battle”.

His astonishing idea became “the most famous unused plan in military history”, according to his biographer Brian Holden Reid. But, of course, that is not entirely true. It was used to great effect, in 1940 — by the Germans. J F C Fuller had invented blitzkrieg.

The story might be a historical curiosity, had echoes of it not been repeated so frequently since the British army stuffed Fuller’s plans for blitzkrieg into a desk drawer. Organisations from newspapers to oil majors to computing giants have persistently struggled to embrace new technological opportunities, or recognise new technological threats, even when the threats are mortal or the opportunities are golden. Why do some ideas slip out of the grasp of incumbents, then thrive in the hands of upstarts?

In 1970, the photocopying giant Xerox established the Palo Alto Research Center, or Parc. Xerox Parc then developed the world’s first personal computer, with a graphical user interface, windows, icons and a mouse. Bill Gates of Microsoft and Steve Jobs of Apple observed developments at Xerox Parc with great interest. Xerox still makes photocopiers.

In 1975, a 24-year-old engineer named Steven Sasson built the world’s first digital camera — a patched-together device scavenging a lens from a Super-8 camera, magnetic tape in a portable cassette recorder and a TV screen. Sasson worked for Eastman Kodak, where in 1989 he and his colleagues also constructed the first modern digital SLR camera. Kodak built a sizeable line of business in digital photography, and earned a small fortune from the patents. Yet Kodak could not adjust to a world in which every phone contained a camera. The company filed for bankruptcy in 2012.

In 1999, Sony launched the “Memory Stick Walkman”, one of the world’s first digital music players. Sony was armed with the iconic Walkman brand, some of the world’s best consumer electronics engineers and the talent-soaked Sony-BMG music label. The Memory Stick Walkman went nowhere and, two years later, it was eclipsed by a product that transformed the fortunes of a struggling Apple: the iPod.

And in 1918, Britain had the best tanks in the world, a clear vision of how to use them and, in Fuller, one of the best military strategists to emerge from the British army. The German army was forbidden to use tanks at all; it was scarcely more than a collection of officers, a head without a body. Heinz Guderian, later one of the leading Panzer commanders, had not even seen the inside of a tank until he managed to go on manoeuvres with the Swedish army in 1929. Yet by the late 1930s, the British had conceded technical and tactical superiority to Hitler’s new army.

There is an obvious explanation for all of these failures and missed opportunities: people are idiots. “Now we can get back to some real soldiering,” remarked one senior officer to Fuller at the end of the first world war — as though defending Britain in an existential struggle had been a frivolous distraction from tending to noble horses, bright buckles and shiny boots. The army blocked publication of Fuller’s books for several years; they were seen as insubordinate.

When Steve Jobs visited Xerox Parc in 1979, and saw a windows-and-mouse interface for the first time, he couldn’t contain himself, according to Malcolm Gladwell. “Why aren’t you doing anything with this?” he yelled. “This is the greatest thing. This is revolutionary!” If Jobs had been teleported into the British war office in the 1920s, he might well have said the same thing.

Idiocy is a tempting explanation and not without merit. The top man in the British army, Field Marshal Sir Archibald Montgomery-Massingberd, responded to the threat of Nazi militarisation by increasing the amount spent on forage for horses by a factor of 10. Cavalry officers would be provided with a second horse; tank officers would get a horse too. As I say: people are idiots.

But there is something about the “idiot” theory that feels too glib. Consider Xerox Parc: how is it that a corporation could be smart enough to establish such a superb research centre, but then fail to take advantage? Was Sony really run by idiots in the 1990s? Even Montgomery-Massingberd is too casually caricatured. These organisations stumbled for a reason.

Management theorists have a word for it: disruption. “Disruption describes what happens when firms fail because they keep making the kinds of choices that made them successful,” says Joshua Gans, an economist at the Rotman School of Management in Toronto and author of The Disruption Dilemma. (US) (UK) Successful organisations stick to their once-triumphant strategies, even as the world changes around them. More horses! More forage!

Why does this happen? Easily the most famous explanation comes from Clayton Christensen of Harvard Business School. Christensen’s 1997 book, The Innovator’s Dilemma, (US) (UK) told a compelling story about how new technologies creep up from below: they are flawed or under-developed at first, so do not appeal to existing customers. Holiday snappers do not want to buy digital cameras the size of a shoebox and the price of a car.

However, Christensen explains, these technologies do find customers: people with unusual needs previously unserved by the incumbent players. The new technology gets better and, one day, the incumbent wakes up to discover that an upstart challenger has several years’ head start — and once-loyal customers have jumped ship.

Christensen’s story is an elegant one and fits some cases brilliantly. But there are many examples that do not fit — such as the failure of Xerox to exploit the cutting-edge research at Parc. The mouse and the graphic user interface aren’t a low-end competitor to the photocopier. They’re from a completely different universe.

The iPod didn’t sneak up on Sony from below: the company had seen the potential of a digital music player and moved quickly. Dominant organisations often see the disruptive technologies coming. “Kodak and Blockbuster weren’t caught by surprise,” Joshua Gans tells me. “They knew what the future looked like. They didn’t know later than everybody else, they knew ahead of everybody else.” They knew; but they were unable to put together the right response.

There is also a striking counter-example to Christensen’s idea that disruptive technologies begin as flawed or low-quality options. The iPhone was priced as a premium product with never-before-seen capabilities. It devastated Nokia and Research In Motion — now simply named BlackBerry Ltd in an echo of its once-iconic offering.

Christensen has tried to fit the iPhone into his theories. At first he predicted that incumbents would easily respond, and later he recast it as a disruption in a different industry altogether: “It was intended to disrupt the laptop. And that’s the way it happened.”

The laptop? Tell that to Nokia and BlackBerry.

Anyway, is the tank a low-end competitor to the horse? That’s a stretch. When a theory needs to be made this elastic, it may be time to look for another theory.

In 1990, a young economist named Rebecca Henderson published an article with her supervisor Kim Clark that presented a different view of why it is hard to do new things in old organisations. The relevant word is “organisations”.

Dominant organisations are prone to stumble when the new technology requires a new organisational structure. An innovation might be radical but, if it fits the structure that already existed, an incumbent firm has a good chance of carrying its lead from the old world to the new.

Consider, for example, IBM — the giant of mainframe computing. IBM is a survivor. It predates the digital computer by more than three decades. While the performance of computers was being revolutionised by the semiconductor, the integrated circuit, the hard drive and the compiler, IBM maintained a dominant position without breaking stride. This was because the organisational challenge of making and selling a sophisticated mainframe computer to a bank in the 1970s was not greatly different from the organisational challenge of making and selling a mechanical tabulating machine to a bank in the 1930s. Change was constant but manageable.

When computers started to be bought by small businesses, hobbyists and even parents, IBM faced a very different challenge. It did build a successful business in PCs, but was unable to maintain its old dominance, or bring to bear its historical strengths. In fact, the PC division prospered only as long as it was able to snub the rest of the organisation, often partnering with component suppliers and distributors that directly competed with IBM divisions. Internal politics soon asserted itself.

A case study co-authored by Henderson describes the PC division as “smothered by support from the parent company”. Eventually, the IBM PC business was sold off to a Chinese company, Lenovo. What had flummoxed IBM was not the pace of technological change — it had long coped with that — but the fact that its old organisational structures had ceased to be an advantage. Rather than talk of radical or disruptive innovations, Henderson and Clark used the term “architectural innovation”.

“An architectural innovation is an innovation that changes the relationship between the pieces of the problem,” Henderson tells me. “It can be hard to perceive, because many of the pieces remain the same. But they fit together differently.”

An architectural innovation challenges an old organisation because it demands that the organisation remake itself. And who wants to do that?

The armies of the late 19th century were organised — as armies had long been — around cavalry and infantry. Cavalry units offered mobility. Infantry offered strength in numbers and the ability to dig in defensively.

Three technologies emerged to define the first world war: artillery, barbed wire and the machine gun. They profoundly shaped the battlefield, but also slipped easily into the existing decision-making structures. Barbed wire and machine guns were used to reinforce infantry positions. Artillery could support either cavalry or infantry from a distance.

Tanks, however, were different. In some ways they were like cavalry, since their strength lay partly in their ability to move quickly. In other ways, they fitted with the infantry, fighting alongside foot soldiers. Or perhaps tanks were a new kind of military capability entirely; this was the view taken by J F C Fuller.

These discussions might seem philosophical — but in the light of Henderson’s ideas, they are intensely practical. “You have to find an organisation that will accept the new bit of technology,” says Andrew Mackay. Mackay runs an advisory firm, Complexas, but was also the commander of British and coalition forces in Helmand, Afghanistan, in 2008. “The organisational question is deeply unsexy, but it’s fundamental.”

A more recent example: is the helicopter basically a kind of aeroplane, and therefore an asset of the Royal Air Force? Or something quite different? Who should be in charge of drones today?

So it was with the tank. If it was to prosper, it needed an organisational home. Someone would have to argue for it, someone would have to pay for it, and someone would have to make it all work, technologically and tactically.

Perhaps the two most obvious places to put the tank were as a standalone unit (since it offered quite new capabilities) or in cavalry regiments (since it was highly mobile and the horse was becoming obsolete). There were traps along either route: the established regiments would resist a standalone structure for tanks, which would compete for resources while the postwar army was shrinking. A new tank regiment would lack both allies and the heft of historical tradition.

After various twists and turns, it was the cavalry that ended up as the organisational home of the tank. And cavalry officers certainly understand a highly mobile strike capability. But they were never really organised around the concept of “mobility”. They were organised around horses. The cavalry officer loved his horse and rode it with skill. His regiment was devoted to feeding and caring for the horses. Would he not resist the usurper tank with every fibre of his being?

Xerox Parc developed or assembled most of the features of a user-friendly personal computer, but Xerox itself did not have the organisational architecture to manufacture and market it. Xerox Parc did develop the laser printer, a product that matched the company’s expertise nicely. As Gladwell pointed out, this easily paid for the entire Parc project. The laser printer was like artillery or the machine gun for Xerox: it was an exciting new technology, but it was not a challenge to the organisation’s architecture. The personal computer was like the tank.

The same is true for Sony and the Memory Stick Walkman. As Sony expanded, it produced radios and televisions, video recorders and camcorders, computers, game consoles and even acquired a film and music empire. But to keep this sprawl manageable, Sony’s leaders divided it into silos. As Gillian Tett explains in The Silo Effect, (US) (UK) the silo that produced the PlayStation had almost nothing to do with the silo that produced portable CD players. The Memory Stick Walkman was like the tank: it didn’t fit neatly into any category. To be a success, the silos that had been designed to work separately would have to work together. That required an architectural change that Sony tried but failed to achieve.

And for IBM, the shift from a mechanical tabulator to a mainframe digital computer was like the shift from rifles to the machine gun: an awesome step up in firepower, but a modest adjustment to organisational capacity. The tank was like the personal computer: it may have been a logical step forward given the technology available, but it required a different organisational architecture — one that bypassed and threatened the existing power centres of Big Blue. That was the problem.

The politics of organisational change are never easy. In the case of the tank, they were brutal. The British public never wanted to fight another war in mainland Europe, and the tank represented an admission that they might have to. The armed forces were starved of cash in the 1920s and 1930s. In 1932, the British army ordered just nine tanks — delicate four-tonners. The total weight of this entire force was less than a single German Tiger tank. But at a time of declining budgets, who could justify buying more?

It did not help that the tank enthusiasts were often politically naive. Since an architectural innovation requires an organisational overhaul, it is a task requiring skilful diplomacy. Fuller was no diplomat. His essays and books were dotted with spiky critiques of senior military officers. After a while, even the junior officers who admired his wit began to tire of his “needlessly offensive” lecturing. D

espite alienating the army top brass, Fuller was handed a unique opportunity to advance the cause of tanks in the British army: he was offered the command of a new experimental mechanised force in December 1926. There was just one problem: he would have to step away from his single-minded focus on the tank, also taking command of an infantry brigade and a garrison. In short, Fuller would have to get into the organisational headaches that surround any architectural innovation.

He baulked, and wrote to the head of the army demanding that these other duties be carried out by someone else, eventually threatening to resign. The position was awarded to another officer, and Fuller’s career never recovered. His petulance cost him — and the British army — dearly. Architectural innovations can seem too much like hard work, even for those most committed to seeing them succeed.

Within academia, Rebecca Henderson’s ideas about architectural innovation are widely cited, and she is one of only two academics at Harvard Business School to hold the rank of university professor. The casual observer of business theories, however, is far more likely to have heard of Clayton Christensen, one of the most famous management gurus on the planet. That may be because Christensen has a single clear theory of how disruption happens — and a solution, too: disrupt yourself before you are disrupted by someone else. That elegance is something we tend to find appealing.

The reality of disruption is less elegant — and harder to solve. Kodak’s position may well have been impossible, no matter what managers had done. If so, the most profitable response would have been to vanish gracefully. “There are multiple points of failure,” says Henderson. “There’s the problem of reorganisation. There’s the question of whether the new idea will be profitable. There are cognitive filters. There is more than one kind of denial. To navigate successfully through, an incumbent organisation has to overcome every one of these obstacles.”

In an email, she added that the innovators — like Fuller — are often difficult people. “The people who bug large organisations to do new things are socially awkward, slightly fanatical and politically often hopelessly naive.” Another point of failure.

The message of Henderson’s work with Kim Clark and others is that when companies or institutions are faced with an organisationally disruptive innovation, there is no simple solution. There may be no solution at all. “I’m sorry it’s not more management guru-ish,” she tells me, laughing. “But anybody who’s really any good at this will tell you that this is hard.”

Almost a decade after resigning from a senior position in the British army, Andrew Mackay agrees: “I’d love to think that there could be a solution, but I don’t think there is.”

If I had to bet on the most significant disruption occurring today, I would point to the energy industry.

Chris Goodall is a longtime observer of the renewable energy scene and author of The Switch, a book about breakthroughs in solar panel technology. Goodall points out that solar photovoltaics have enjoyed a dramatic fall in costs, one that shows no sign of abating. Solar PV electricity is now cheaper than electricity generated by gas or coal in the sunny climes where most of the planet’s population live. A few more years and that advantage will seem overwhelming, which is great news for the planet and terrible news for incumbents.

Consider General Electric, which this year disappeared from the Dow Jones Industrial Average. In little more than a year, the old industrial titan’s share price had halved. One of the key culprits for its woes was a precipitous collapse in the demand for large gas turbines, that, in turn, was the result of a fall in the cost of solar power cells that had been relentless, predictable and ignored.

This possibility has been clear to the fossil fuel industry for a while. I know: I used to work in long-range scenario planning for Shell International. Back in 2001, my Shell colleagues and I were discussing thin solar films that could be printed cheaply and applied to windows or hung as wallpaper. We could see the threat of exponentially cheaper solar power — but recall what Joshua Gans said about Kodak and Blockbuster: “They knew what the future looked like. They didn’t know later than everybody else, they knew ahead of everybody else.”

They knew. But they could not act. Because what is an oil company to do in a world of abundant, cheap solar energy? Offshore wind farms play to some oil-company strengths; they know a lot about large metal structures in the North Sea. But solar energy is an architectural innovation. The pieces just don’t fit together like an oil rig or a refinery. As a mass-market, manufactured product it is closer to the skill set of Ikea than Exxon.

The implication of Christensen’s theory is that oil companies should have set up solar subsidiaries decades ago. Many of them did, without much success. The implication of Henderson’s theory is that the oil companies are in big trouble.

Chris Goodall thinks the oil companies should rescue what they can — for example, by developing synthetic hydrocarbons derived from water, atmospheric carbon dioxide and solar energy. Such products would play to oil-company strengths. But for most of their business lines, Goodall says, “The best strategy for the oil companies is almost certainly gradual self-liquidation.”

Or as BP’s chief executive Bob Dudley candidly admitted to the Washington Post recently, “If someone said, ‘Here’s $10bn to invest in renewables,’ we wouldn’t know how to do it.”

Despite all the obstacles, the British army continued to develop both tanks and tank tactics throughout the 1920s and 1930s. Yet the internal politics proved toxic. The Germans, meanwhile, watched and learnt. If the British were hamstrung by their inability to reorganise what was, after all, a victorious army in the first world war, the Germans had the opposite problem: they had barely any army, and no status quo to defend. There was no organisational architecture to get in the way. When Adolf Hitler came to power in 1933 and began to expand the German army and invest in tanks, he encountered a German military that had been watching, thinking and experimenting for 14 years.

On his 50th birthday in 1939, Hitler celebrated with a parade of Germany’s newly reconstructed army through Berlin. “For three hours,” wrote one witness, “a completely mechanised and motorised army roared past the Führer.”

This witness was a guest of honour at the celebrations. His name: J F C Fuller. After quitting the British army in frustration, he had thrown his lot in with the British fascists of Oswald Mosley. He wrote vitriolic attacks on Jews. Some observers wondered whether this was simply an attempt to win favour with the world’s tank superpower, Nazi Germany. One of Fuller’s biographers, Mark Urban, doubts this: “The facility with which Fuller made anti-Jewish jibes in letters and books suggests pleasure rather than duty.”

Nobody doubts, however, that Fuller was obsessed by German tanks. After all, there was one army that had really understood and embraced his ideas: that of Adolf Hitler. After the parade, Major General Fuller met Hitler himself in a receiving line at the Chancellery.

The Führer grasped Fuller’s hand and asked, “I hope you were pleased with your children?”

“Your excellency,” Fuller replied, “They have grown up so quickly that I no longer recognise them.”

This article was first published as a cover story in the FT Magazine on 8/9 September 2018. 

My book “Fifty Things That Made the Modern Economy” (UK) / “Fifty Inventions That Shaped The Modern Economy” (US) is out now in paperback – feel free to order online or through your local bookshop.

Review of The Cost-Benefit Revolution by Cass Sunstein

Given that The Cost-Benefit Revolution (UK) (US) has emerged from the pen of the co-author of Nudge (UK) (US) — the 2008 book that showed how to pull the levers of behavioural science to persuade us to eat less, save more and donate our kidneys — we should start with the obvious: this is a drier topic. Nevertheless, it is important — and, at times, Cass Sunstein manages to convince the reader that the word “revolution” is justified.

According to Sunstein, cost-benefit analysis asks, “What are the bad and good effects of imaginable policies? Will we save one life, 10 lives, or 1,000 lives? Will we impose costs?” In other words, cost-benefit analysis prompts us to judge policies not by whether they are popular or ideologically pure, but through technocratic scrutiny of quantified pros and cons.

It is hard to argue against this method in the abstract: who could be in favour of policies with small benefits and large costs? But when a specific policy is on the table, tempers are fraying and the political temperature is rising, many people will view cost-benefit analysis as foolish pedantry.

When Sunstein was running the White House Office of Information and Regulatory Affairs for Barack Obama, the White House rejected a regulation to control ozone and supported a regulation to control mercury. Environmental groups were perplexed: did Obama want to save the planet or didn’t he? Was there cynical political triangulation at play? For Sunstein, the answer is nothing so Machiavellian: ozone regulation was expensive and would do little good; mercury regulation was cheaper and would prevent a great deal of harm.

This example sums up the challenge for defenders of cost-benefit analysis: it’s important, but it is dull.

The book makes three valuable contributions: it relates the history of cost-benefit analysis in US policymaking ; it tackles the economist Friedrich Hayek’s argument that technocrats simply don’t know enough to weigh costs and benefits; and it makes a case that cost-benefit analysis could reduce political tribalism.

The history lesson is briskly delivered, and from a front-row seat — Sunstein worked in the Reagan White House as well as for President Obama. In 1981, Ronald Reagan signed Executive Order 12291, requiring administrative decisions to weigh the costs and benefits of action and maximise net benefits. This order, writes Sunstein, “placed the technocrats squarely in charge”, giving them the authority to reject pointless rules. Subsequent leaders, including Obama and Donald Trump, have taken a similar approach — although President Trump has added deregulatory flourishes that, Sunstein mildly comments, “are hard to defend”.

What of Hayek’s “knowledge problem”? Hayek’s objection to central planning is that it cannot work because the planners will never have enough information. Cost-benefit analysis is a kind of central planning, appealing in principle, but delusional in practice. Hayek memorably wanted economics “to demonstrate to men how little they really know about what they imagine they can design”.

Sunstein acknowledges the problem, but thinks the difficulty is exaggerated. Do we really know so little about costs and benefits that it is futile to even ask? He argues, plausibly, that the right response to Hayek’s warning is to regulate with humility rather than to give up. He argues that regulators should routinely seek comment, experiment, measure the effect of current rules and react if things can be improved.

Perhaps most intriguing is the book’s argument that cost-benefit analysis may help to reduce tribalism in politics. The method makes us reflect, consider the system as a whole rather than some salient part, ask good questions and notice where we do or don’t have good answers.

Of course, if cost-benefit analysis is to have these beneficial effects, we must first agree to use it. Perhaps we already have. The method was retained by every president since Reagan and is one of the few Obama-era principles that survived contact with the Trump administration. It works away, often unnoticed, in the heart of US government, and seems far more likely to do good than harm.

Perhaps there is hope that this quiet revolution will continue.

 
Written for and first published in the Financial Times on 17 September 2018.

My book “Fifty Things That Made the Modern Economy” (UK) / “Fifty Inventions That Shaped The Modern Economy” (US) is out now in paperback – feel free to order online or through your local bookshop.

Fifty Things That Made The Modern Economy – UK Paperback

I’m delighted to report that “Fifty Things That Made The Modern Economy” is out in paperback in the UK this week. (The US edition – Fifty Inventions That Shaped the Modern Economy – is out at the end of August. Sorry you have to wait…)

I had such fun writing this book and people seem to be enjoying reading it, which is great. One of the joys of the book was the ability to leap across time and topic, pick up under-rated technologies and explored the unexpected consequences of the things we invent.

“Packed with fascinating detail… Harford has an engagingly wry style and his book is a superb introduction to some of the most vital products of human ingenuity”, said the The Sunday Times.

“It’s great fun to dip into… Harford succeeds in teaching… without resorting to technical terminology and intimidating charts and tables. Such a feat requires a kind of inventiveness in itself.” That was the  The Wall Street Journal.

You can read more reviews and get more information about where to buy the book here.

“Basic income is about the freedom to say no” – Rutger Bregman goes bouldering

“You have the instinct for it,” says Rutger Bregman, as I haul myself up an indoor climbing wall, nestled under the arches at Vauxhall station in London. “Shit, this is some talent!” he bellows, as I reach the top. I am inwardly delighted, even though I realise the praise is absurd: I have climbed about four metres and it’s a beginner’s route.

Bregman has suggested that we go bouldering together. Bouldering is a variety of rock climbing, done over short distances without safety ropes. Coming from Bregman, it seems a curious choice. The young Dutch historian and author is most famous for advocating a universal basic income — a regular cash grant to every single person, given unconditionally, to support them and provide a minimum standard of living, no matter what might go wrong.

His book, Utopia for Realists (UK) (US), has been a surprise bestseller, finding an audience eager for radical yet plausible policy ideas. Yet this celebrated advocate of unconditional handouts has chosen a sport that is all about self-reliance, and the ultimate departure from the principle of the safety net.

“There is a safety net — look!” says Bregman, pointing at the crash mats. I am not totally convinced. It doesn’t take long before I fall off — a combination of lack of skill and lack of fitness. As I peel myself off the mat, I realise the skin of one elbow has not remained with me.

Bregman’s contention is that a basic income would be the logical and perfectly affordable next step for a human race that has already taken huge leaps forward since before the industrial revolution, when, he writes, “nearly everyone, everywhere was still poor, hungry, dirty, afraid, stupid, sick and ugly”.

Bregman himself looks the picture of health, possibly because, at 29, he’s 15 years younger than me, and possibly because he’s been practising. He climbs twice a week; his T-shirt says Sterk, the name of his local bouldering hall in Utrecht. The word means “strong” in Dutch. My limited experience of rock climbing with my daughters has taught me that the legs take the strain. Bouldering, however, requires more upper-body strength.

“It’s more explosive,” I am told. And within 15 minutes, I’m done: the tendons below my wrist have given up and I am close to doing the same. The first three routes were exhilarating but without a rope, even the short climbs under the arches of VauxWall are starting to feel vertiginous. I’m losing my nerve as well as my strength. Bregman, on the other hand, is just getting started.

“How long is a typical session?” I ask. “Fifteen minutes or an hour or . . . I can’t imagine anyone keeping this up for an hour.

“Two, two-and-a-half hours, if I have the time. Which I usually don’t,” he says. “If you warm up slowly, not like today, then you are at your peak after 45 minutes, and then you can keep that up for another 45 minutes.”

I spend much of the next hour watching Bregman solve one route after another. Sometimes he is dangling loosely off an overhang, as though resting in an invisible hammock. Sometimes he is moving laterally, his legs as high as his arms in a spiderlike scurry across the wall. Once, he hangs vertically as he works his way from left to right across a whimsical hold: a huge pair of pouting lips in one corner, just below the roof. He took up the sport three years ago. “I didn’t like to exercise at all. It’s so soul-destroying. But this is different.”

Bregman sees soul-destroying activity in much of modern life. Too many people, he says, are doing jobs they dislike or see as pointless, because they have no alternative. A basic income would liberate people: perhaps a minimum of €1,000 a month, given unconditionally as a cash grant, or through the tax system as a negative income tax.

Bregman has branded a basic income as “venture capital for the people”. A good line, I congratulate him. But what does it mean?

“OK, so basic income is all about the freedom to say no. That’s a privilege for the rich right now. With a basic income, you can say no to a job you don’t want to do. You can say no to a city in which you no longer want to live. You can say no to an employer who harasses you at work . . . that’s what real freedom looks like.”

Part of the impetus for a basic income has come from the sense that the robots are coming for our jobs — maybe not today, maybe not tomorrow, but soon. The venture capital firm Y Combinator is funding research into basic income, which seems to be a popular idea in Silicon Valley. But Bregman has no patience for the idea that technological change underpins the case for basic income.

“This is not about AI,” he insists. “You go back to the 1960s, and all the economists, all the philosophers, all the sociologists said we’re going to be working less and less and less and less and boredom is going to be the great challenge of the future. Didn’t happen . . . mostly because we have this ideological obsession with creating new jobs.”

Advocates of basic income have included two rather different Nobel laureates: the civil rights activist Martin Luther King Jr and the free-market evangelist Milton Friedman. The idea draws support from leftwingers who see an opportunity to redistribute and to give workers more bargaining power, and rightwingers who see an opportunity to dismantle paternalistic bureaucracies and empower ordinary people to make their own choices.

Bregman’s own sympathies seem to lie more with the left. At one point I tease him about the fact that he is in London on Valentine’s Day while his wife Maartje (a photographer and collaborator) is not. His response is spat out with a vehemence that might have been for comic effect, and might not: “You know that Valentine’s Day is just a capitalist scam to make you buy stuff you don’t need, to impress people you don’t like, right?”

But like Friedman, Bregman is clearly no fan of paternalistic bureaucracies. “Nowhere you’ll find as much support for something like basic income as [among] people who work for unemployment agencies,” he says. “In Holland I did a couple of lectures for those groups and they just give me a standing ovation when you say that we should abolish their jobs.”

It is the unconditional nature of the cash transfer that particularly appeals to him. With the transfer of money, no strings attached, there is a transfer of dignity, of bargaining power, and of responsibility. People have to make their own choices.

Again, I venture a connection between the basic income idea and bouldering: it’s a solo sport in which individuals need to find their own path, judging risks for themselves?

“If I would make this sport political, what I like about it is that it is competitive, but with yourself. So you’re not competing with anyone else, you’re just trying to do better yourself. And it’s a puzzle, every time it’s different. It’s a very creative sport, I guess.”

Utopia for Realists was itself a slowly assembled puzzle. The early drafts were articles in De Correspondent, an online crowdfunded news website founded by a Dutch pop-philosopher and columnist, Rob Wiijnberg. “It’s an anarchist-idealist collective of journalists who don’t follow the news,” Bregman explains.

This may explain why Utopia for Realists is such a curiously enjoyable read. The title sums up Bregman’s belief that evidence-based pragmatism should not rule out provocative, ambitious ideas. The book is lively, well researched and full of unlikely pieces of history, from the Speenhamland system of poor relief, developed in England in 1795, to US President Richard Nixon’s flirtation with the idea of a basic income in 1969. (Bregman studied history rather than economics or politics.) It is also perfectly orthogonal to anything one might read in a newspaper. The book was published in Dutch by De Correspondent, built a following slowly, then was self-published in English.

“I was my own PR employee at that point. I was emailing everyone — no interviews, no reviews. Nothing.” Yet when Bregman emailed me out of the blue with the English translation and a request for my support, I was sufficiently impressed to endorse the book. Steven Pinker also gave it a glowing cover quote. And as Bregman and his colleagues were pondering giving up, the project suddenly took off. While not quite Fifty Shades of Grey, in a short space of time Utopia for Realists went from brave failed experiment to international bestseller, due to be published in 28 languages.

“Ideas always start on the fringe and then they move towards the centre,” he says. “Then I was invited to come to Davos this year. Like, yeah, that’s pretty much it, right? My first lectures about basic income were for anarchists with long hair, and smelly.”

Did he go to Davos? “No, I had to go to a book fair in Colombia.” He did, however, give a talk at TED last year, and seems aware of the irony of advocating the dismantling of an entire class of do-gooders.

“You’re talking for an audience of 1,500 people, many of them involved in kinds of charities. The CEO of Toms, for example, was there.” Toms donates a pair of shoes to a poor family for every pair purchased; Bregman isn’t impressed. “Buy one shoe, give one shoe. That is just a horrible, horrible idea.”

He got a huge round of applause when he proposed scrapping aid bureaucracies and replacing them with direct cash transfers. The rapturous reception struck him as odd. “I was saying we should hand over the salaries of all these paternalistic bureaucrats and give them to the poor, who are the real experts on their own lives. And they were all clapping and laughing, and I was thinking on stage, ‘But I’m talking about you! It’s you!’”

It’s a good talk, I tell him. “I like to prepare for these things. I knew it off by heart three months before I went on stage.”

I press him on the details of the talk. He skips a little too lightly between the idea of replacing international development aid with direct cash transfers to poor people, and the idea of overhauling modern western welfare states to place unconditional cash payments at their heart. The two ideas are cousins, not identical twins, I suggest. Adding a dollar a day, no strings attached, to a non-existent social safety net might be transformative in rural India or Africa. A resident of London is going to want a little more than that before she willingly gives up her housing benefit. Bregman agrees: his focus now is on welfare reform.

Another question mark is over the evidence base for a basic income. Bregman mentions “dozens of experiments” but, arguably, there has never been a completely satisfactory randomised trial of a long-term basic income. (A literature review by the charity GiveDirectly counted six shorter-term randomised trials; policymakers should conduct many more.)

One promising episode — a four-year trial in Manitoba, Canada, in the 1970s — received little attention. When the economist Evelyn Forget managed to get hold of the mothballed archives in 2009, they were on the verge of being discarded. There is a new study in Kenya, funded by GiveDirectly. With 5,000 recipients getting a basic income for 12 years, that trial shows real ambition — but the income in question is just over $20 a month. This is unlikely to tell us much about reforming a European welfare state. Nor is a much-hyped but rather small trial in Finland, which will last just two years and is focused only on those already receiving unemployment benefits.

Other trials have been excitedly announced but have yet to begin, let alone conclude. We are still waiting for a study large and patient enough to tell us much about a basic income in a developed economy. So what are these “dozens of experiments”?

Bregman says that the experiments he has in mind are less evaluating a full basic income scheme, and more exploring the impact of cash transfers in development aid. That is indeed a well-studied area, although not quite the same thing. Those experiments provide encouragement for proponents of a basic income: households tend to put the money to good use, and reap long-term benefits.

By now, we’re talking over a coffee, my enfeebled hands thankfully strong enough to grip a mug. My final question is about one of his other ideas: dramatically liberalising immigration rules.

“Every utopian system is obviously grounded in the injustices of the present,” he says. “What’s the biggest injustice in the world right now? It’s pretty easy to see. It’s borders: apartheid on a global scale.”

But while basic income seems to be having a day in the sun, an end to passport control is hardly in tune with the Trumpian zeitgeist, is it? “Well that’s almost my problem with basic income right now. I get questions during lectures, people say, ‘Is this really a radical idea?’ So I’m like, I should move on. Because utopias are meant to make people angry.”

Fair enough: as in bouldering, so in utopian politics. Once you’ve solved one puzzle, it is time to move on to a new challenge.

 
Written for and first published in the Financial Times on 9 March 2018.

My book “Messy: How To Be Creative and Resilient in a Tidy-Minded World” is now available in paperback both in the US and the UK – or through your local bookshop.

Your handy postcard-sized guide to statistics

“The best financial advice for most people would fit on an index card.” That’s the gist of an offhand comment in 2013 by Harold Pollack, a professor at the University of Chicago. Pollack’s bluff was duly called, and he quickly rushed off to find an index card and scribble some bullet points — with respectable results.

When I heard about Pollack’s notion — he elaborated upon it in a 2016 book — I asked myself: would this work for statistics, too? There are some obvious parallels. In each case, common sense goes a surprisingly long way; in each case, dizzying numbers and impenetrable jargon loom; in each case, there are stubborn technical details that matter; and, in each case, there are people with a sharp incentive to lead us astray.

The case for everyday practical numeracy has never been more urgent. Statistical claims fill our newspapers and social media feeds, unfiltered by expert judgment and often designed as a political weapon. We do not necessarily trust the experts — or more precisely, we may have our own distinctive view of who counts as an expert and who does not.  Nor are we passive consumers of statistical propaganda; we are the medium through which the propaganda spreads. We are arbiters of what others will see: what we retweet, like or share online determines whether a claim goes viral or vanishes. If we fall for lies, we become unwittingly complicit in deceiving others.

On the bright side, we have more tools than ever to help weigh up what we see before we share it — if we are able and willing to use them. In the hope that someone might use it, I set out to write my own postcard-sized citizens’ guide to statistics. Here’s what I learnt.

Professor Pollack’s index card includes advice such as “Save 20 per cent of your money” and “Pay your credit card in full every month”. The author Michael Pollan offers dietary advice in even pithier form: “Eat Food. Not Too Much. Mostly Plants.” Quite so, but I still want a cheeseburger.  However good the advice Pollack and Pollan offer, it’s not always easy to take. The problem is not necessarily ignorance. Few people think that Coca-Cola is a healthy drink, or believe that credit cards let you borrow cheaply. Yet many of us fall into some form of temptation or other. That is partly because slick marketers are focused on selling us high-fructose corn syrup and easy credit. And it is partly because we are human beings with human frailties.

With this in mind, my statistical postcard begins with advice about emotion rather than logic. When you encounter a new statistical claim, observe your feelings. Yes, it sounds like a line from Star Wars, but we rarely believe anything because we’re compelled to do so by pure deduction or irrefutable evidence. We have feelings about many of the claims we might read — anything from “inequality is rising” to “chocolate prevents dementia”. If we don’t notice and pay attention to those feelings, we’re off to a shaky start. What sort of feelings? Defensiveness. Triumphalism. Righteous anger. Evangelical fervour. Or, when it comes to chocolate and dementia, relief.

It’s fine to have an emotional response to a chart or shocking statistic — but we should not ignore that emotion, or be led astray by it. There are certain claims that we rush to tell the world, others that we use to rally like-minded people, still others we refuse to believe. Our belief or disbelief in these claims is part of who we feel we are.

“We all process information consistent with our tribe,” says Dan Kahan, professor of law and psychology at Yale University.

In 2005, Charles Taber and Milton Lodge, political scientists at Stony Brook University, New York, conducted experiments in which subjects were invited to study arguments around hot political issues. Subjects showed a clear confirmation bias: they sought out testimony from like-minded organisations. For example, subjects who opposed gun control would tend to start by reading the views of the National Rifle Association.

Subjects also showed a disconfirmation bias: when the researchers presented them with certain arguments and invited comment, the subjects would quickly accept arguments with which they agreed, but devote considerable effort to disparage opposing arguments.

Expertise is no defence against this emotional reaction; in fact, Taber and Lodge found that better-informed experimental subjects showed stronger biases. The more they knew, the more cognitive weapons they could aim at their opponents.

“So convenient a thing it is to be a reasonable creature,” commented Benjamin Franklin, “since it enables one to find or make a reason for everything one has a mind to do.”

This is why it’s important to face up to our feelings before we even begin to process a statistical claim. If we don’t at least acknowledge that we may be bringing some emotional baggage along with us, we have little chance of discerning what’s true. As the physicist Richard Feynman once commented, “You must not fool yourself — and you are the easiest person to fool.”

The second crucial piece of advice is to understand the claim. That seems obvious. But all too often we leap to disbelieve or believe (and repeat) a claim without pausing to ask whether we really understand what the claim is. To quote Douglas Adams’s philosophical supercomputer, Deep Thought, “Once you know what the question actually is, you’ll know what the answer means.”

For example, take the widely accepted claim that “inequality is rising”. It seems uncontroversial, and urgent. But what does it mean? Racial inequality? Gender inequality? Inequality of opportunity, of consumption, of education attainment, of wealth? Within countries or across the globe? Even given a narrower claim, “inequality of income before taxes is rising” (and you should be asking yourself, since when?), there are several different ways to measure this.

One approach is to compare the income of people at the 90th percentile and the 10th percentile, but that tells us nothing about the super-rich, nor the ordinary people in the middle. An alternative is to examine the income share of the top 1 per cent — but this approach has the opposite weakness, telling us nothing about how the poorest fare relative to the majority.  There is no single right answer — nor should we assume that all the measures tell a similar story. In fact, there are many true statements that one can make about inequality. It may be worth figuring out which one is being made before retweeting it.

Perhaps it is not surprising that a concept such as inequality turns out to have hidden depths. But the same holds true of more tangible subjects, such as “a nurse”. Are midwives nurses? Health visitors? Should two nurses working half-time count as one nurse? Claims over the staffing of the UK’s National Health Service have turned on such details.

All this can seem like pedantry — or worse, a cynical attempt to muddy the waters and suggest that you can prove anything with statistics. But there is little point in trying to evaluate whether a claim is true if one is unclear what the claim even means.

Imagine a study showing that kids who play violent video games are more likely to be violent in reality. Rebecca Goldin, a mathematician and director of the statistical literacy project STATS, points out that we should ask questions about concepts such as “play”, “violent video games” and “violent in reality”. Is Space Invaders a violent game? It involves shooting things, after all. And are we measuring a response to a questionnaire after 20 minutes’ play in a laboratory, or murderous tendencies in people who play 30 hours a week?

“Many studies won’t measure violence,” says Goldin. “They’ll measure something else such as aggressive behaviour.” Just like “inequality” or “nurse”, these seemingly common sense words hide a lot of wiggle room.

Two particular obstacles to our understanding are worth exploring in a little more detail. One is the question of causation. “Taller children have a higher reading age,” goes the headline. This may summarise the results of a careful study about nutrition and cognition. Or it may simply reflect the obvious point that eight-year-olds read better than four-year-olds — and are taller. Causation is philosophically and technically a knotty business but, for the casual consumer of statistics, the question is not so complicated: just ask whether a causal claim is being made, and whether it might be justified.

Returning to this study about violence and video games, we should ask: is this a causal relationship, tested in experimental conditions? Or is this a broad correlation, perhaps because the kind of thing that leads kids to violence also leads kids to violent video games? Without clarity on this point, we don’t really have anything but an empty headline.

We should never forget, either, that all statistics are a summary of a more complicated truth. For example, what’s happening to wages? With tens of millions of wage packets being paid every month, we can only ever summarise — but which summary? The average wage can be skewed by a small number of fat cats. The median wage tells us about the centre of the distribution but ignores everything else. Or we might look at the median increase in wages, which isn’t the same thing as the increase in the median wage — not at all. In a situation where the lowest and highest wages are increasing while the middle sags, it’s quite possible for the median pay rise to be healthy while median pay falls.

Sir Andrew Dilnot, former chair of the UK Statistics Authority, warns that an average can never convey the whole of a complex story. “It’s like trying to see what’s in a room by peering through the keyhole,” he tells me.

In short, “you need to ask yourself what’s being left out,” says Mona Chalabi, data editor for The Guardian US. That applies to the obvious tricks, such as a vertical axis that’s been truncated to make small changes look big. But it also applies to the less obvious stuff — for example, why does a graph comparing the wages of African-Americans with those of white people not also include data on Hispanic or Asian-Americans? There is no shame in leaving something out. No chart, table or tweet can contain everything. But what is missing can matter.

Channel the spirit of film noir: get the backstory. Of all the statistical claims in the world, this particular stat fatale appeared in your newspaper or social media feed, dressed to impress. Why? Where did it come from? Why are you seeing it?

Sometimes the answer is little short of a conspiracy: a PR company wanted to sell ice cream, so paid a penny-ante academic to put together the “equation for the perfect summer afternoon”, pushed out a press release on a quiet news day, and won attention in a media environment hungry for clicks. Or a political donor slung a couple of million dollars at an ideologically sympathetic think-tank in the hope of manufacturing some talking points.

Just as often, the answer is innocent but unedifying: publication bias. A study confirming what we already knew — smoking causes cancer — is unlikely to make news. But a study with a surprising result — maybe smoking doesn’t cause cancer after all — is worth a headline. The new study may have been rigorously conducted but is probably wrong: one must weigh it up against decades of contrary evidence.

Publication bias is a big problem in academia. The surprising results get published, the follow-up studies finding no effect tend to appear in lesser journals if they appear at all. It is an even bigger problem in the media — and perhaps bigger yet in social media. Increasingly, we see a statistical claim because people like us thought it was worth a Like on Facebook.

David Spiegelhalter, president of the Royal Statistical Society, proposes what he calls the “Groucho principle”. Groucho Marx famously resigned from a club — if they’d accept him as a member, he reasoned, it couldn’t be much of a club. Spiegelhalter feels the same about many statistical claims that reach the headlines or the social media feed. He explains, “If it’s surprising or counter-intuitive enough to have been drawn to my attention, it is probably wrong.”

OK. You’ve noted your own emotions, checked the backstory and understood the claim being made. Now you need to put things in perspective. A few months ago, a horrified citizen asked me on Twitter whether it could be true that in the UK, seven million disposable coffee cups were thrown away every day.  I didn’t have an answer. (A quick internet search reveals countless repetitions of the claim, but no obvious source.) But I did have an alternative question: is that a big number? The population of the UK is 65 million. If one person in 10 used a disposable cup each day, that would do the job.

Many numbers mean little until we can compare them with a more familiar quantity. It is much more informative to know how many coffee cups a typical person discards than to know how many are thrown away by an entire country. And more useful still to know whether the cups are recycled (usually not, alas) or what proportion of the country’s waste stream is disposable coffee cups (not much, is my guess, but I may be wrong).

So we should ask: how big is the number compared with other things I might intuitively understand? How big is it compared with last year, or five years ago, or 30? It’s worth a look at the historical trend, if the data are available.

Finally, beware “statistical significance”. There are various technical objections to the term, some of which are important. But the simplest point to appreciate is that a number can be “statistically significant” while being of no practical importance. Particularly in the age of big data, it’s possible for an effect to clear this technical hurdle of statistical significance while being tiny.  One study was able to demonstrate that unborn children exposed to a heatwave while in the womb went on to earn less as adults. The finding was statistically significant. But the impact was trivial: $30 in lost income per year. Just because a finding is statistically robust does not mean it matters; the word “significance” obscures that.

In an age of computer-generated images of data clouds, some of the most charming data visualisations are hand-drawn doodles by the likes of Mona Chalabi and the cartoonist Randall Munroe. But there is more to these pictures than charm: Chalabi uses the wobble of her pen to remind us that most statistics have a margin of error. A computer plot can confer the illusion of precision on what may be a highly uncertain situation.

“It is better to be vaguely right than exactly wrong,” wrote Carveth Read in Logic (1898), and excessive precision can lead people astray. On the eve of the US presidential election in 2016, the political forecasting website FiveThirtyEight gave Donald Trump a 28.6 per cent chance of winning. In some ways that is impressive, because other forecasting models gave Trump barely any chance at all. But how could anyone justify the decimal point on such a forecast? No wonder many people missed the basic message, which was that Trump had a decent shot. “One in four” would have been a much more intuitive guide to the vagaries of forecasting.

Exaggerated precision has another cost: it makes numbers needlessly cumbersome to remember and to handle. So, embrace imprecision. The budget of the NHS in the UK is about £10bn a month. The national income of the United States is about $20tn a year. One can be much more precise about these things, but carrying the approximate numbers around in my head lets me judge pretty quickly when — say — a £50m spending boost or a $20bn tax cut is noteworthy, or a rounding error.

My favourite rule of thumb is that since there are 65 million people in the UK and people tend to live a bit longer than 65, the size of a typical cohort — everyone retiring or leaving school in a given year — will be nearly a million people. Yes, it’s a rough estimate — but vaguely right is often good enough.

Be curious. Curiosity is bad for cats, but good for stats. Curiosity is a cardinal virtue because it encourages us to work a little harder to understand what we are being told, and to enjoy the surprises along the way.

This is partly because almost any statistical statement raises questions: who claims this? Why? What does this number mean? What’s missing? We have to be willing — in the words of UK statistical regulator Ed Humpherson — to “go another click”. If a statistic is worth sharing, isn’t it worth understanding first? The digital age is full of informational snares — but it also makes it easier to look a little deeper before our minds snap shut on an answer.

While curiosity gives us the motivation to ask another question or go another click, it gives us something else, too: a willingness to change our minds. For many of the statistical claims that matter, we have already reached a conclusion. We already know what our tribe of right-thinking people believe about Brexit, gun control, vaccinations, climate change, inequality or nationalisation — and so it is natural to interpret any statistical claim as either a banner to wave, or a threat to avoid.

Curiosity can put us into a better frame of mind to engage with statistical surprises. If we treat them as mysteries to be resolved, we are more likely to spot statistical foul play, but we are also more open-minded when faced with rigorous new evidence.

In research with Asheley Landrum, Katie Carpenter, Laura Helft and Kathleen Hall Jamieson, Dan Kahan has discovered that people who are intrinsically curious about science — they exist across the political spectrum — tend to be less polarised in their response to questions about politically sensitive topics. We need to treat surprises as a mystery rather than a threat.  Isaac Asimov is thought to have said, “The most exciting phrase in science isn’t ‘Eureka!’, but ‘That’s funny…’” The quip points to an important truth: if we treat the open question as more interesting than the neat answer, we’re on the road to becoming wiser.

In the end, my postcard has 50-ish words and six commandments. Simple enough, I hope, for someone who is willing to make an honest effort to evaluate — even briefly — the statistical claims that appear in front of them. That willingness, I fear, is what is most in question.

“Hey, Bill, Bill, am I gonna check every statistic?” said Donald Trump, then presidential candidate, when challenged by Bill O’Reilly about a grotesque lie that he had retweeted about African-Americans and homicides. And Trump had a point — sort of. He should, of course, have got someone to check a statistic before lending his megaphone to a false and racist claim. We all know by now that he simply does not care.

But Trump’s excuse will have struck a chord with many, even those who are aghast at his contempt for accuracy (and much else). He recognised that we are all human. We don’t check everything; we can’t. Even if we had all the technical expertise in the world, there is no way that we would have the time.

My aim is more modest. I want to encourage us all to make the effort a little more often: to be open-minded rather than defensive; to ask simple questions about what things mean, where they come from and whether they would matter if they were true. And, above all, to show enough curiosity about the world to want to know the answers to some of these questions — not to win arguments, but because the world is a fascinating place.
Written for and first published in the Financial Times on 8 February 2018.

My recent book is “Fifty Inventions That Shaped The Modern Economy”. Grab yourself a copy in the US or in the UK (slightly different title) or through your local bookshop.

Review of The Tyranny of Metrics by Jerry Muller

Jerry Z Muller’s latest book is 220 pages long, not including the front matter. The average chapter is 10.18 pages long and contains 17.76 endnotes. There are four cover endorsements and the book weighs 421 grammes. These numbers tell us nothing, of course. If you want to understand the strengths and weaknesses of The Tyranny of Metrics (UK) (US) you will need to read it — or trust the opinion of someone who has.

Professor Muller’s argument is that we keep forgetting this obvious point. Rather than rely on the informed judgment of people familiar with the situation, we gather meaningless numbers at great cost. We then use them to guide our actions, predictably causing unintended damage.

A famous example is the obsession, during the Vietnam war, with the “body count” metric embraced by US defence secretary Robert McNamara. The more of the enemy you kill, reasoned McNamara, the closer you are to winning. This was always a dubious idea, but the body count quickly became an informal metric for ranking units and handing out promotions, and was therefore often exaggerated. Counting bodies became a risky military objective in itself.

This episode symbolises the mindless, fruitless drive to count things. But it also shows us why metrics are so often used: McNamara was trying to understand and control a distant situation using the skills of a generalist, not a general. Muller shows that metrics are often used as a substitute for relevant experience, by managers with generic rather than specific expertise.

Muller does not claim that metrics are always useless, but that we expect too much from them as a tool of management. For example, if a group of doctors collect and analyse data on clinical outcomes, they are likely to learn something together. If bonuses and promotions are tied to the numbers, the exercise will teach nobody anything and may end up killing patients. Several studies have found evidence of cardiac surgeons refusing to operate on the sickest patients for fear of lowering their reported success rates.

It’s easy to sympathise with this argument, and I do. (I made some similar points in a chapter of my book Messy.) The Tyranny of Metrics does us a service in briskly pulling together parallel arguments from economics, management science, philosophy and psychology along with examples from education, policing, medicine, business and the military. It makes the case for professional autonomy: that metrics should be tools in the hands of teachers, doctors and soldiers rather than tools in the hands of those who would oversee them.

In an excellent final chapter, Muller summarises his argument thus: “measurement is not an alternative to judgement: measurement demands judgement: judgement about whether to measure, what to measure, how to evaluate the significance of what’s been measured, whether rewards and penalties will be attached to the results, and to whom to make the measurements available”.

This is a strong argument, but there are gaps in it. The book does not engage seriously enough with the possibility that the advantages of metric-driven accountability might outweigh the undoubted downsides. Tellingly, Muller complains of a university ratings metric that rewards high graduation rates, access for disadvantaged students, and low costs. He says these requirements are “mutually exclusive”, but they are not. They are in tension with each other, but a college that achieved all three goals would be a triumph rather than a logical absurdity.

The risk of trusting the professionals is that a bad teacher or police officer might coast undetected; or that a coterie of insiders might promote their own protégées, excluding women or ethnic minorities. Data-gathering efforts promise to spot prejudice, incompetence, back-scratching and worse. Perhaps they are doomed to fail, but in a world where insiders have covered up for each other far too often, we should not dismiss them too quickly.

Nor does this book reckon with evidence that mechanical statistical predictions often beat the subjective judgment of experts. This was demonstrated by psychologist Paul Meehl in his 1954 book Clinical versus Statistical Prediction. Subsequent research has supported his claim, while campaigners for evidence-based medicine such as Archie Cochrane and Sir Iain Chalmers have made a strong case not simply to take expert medical opinion on trust. Overconfident experts have been humbled by statistical methods frequently enough for the phenomenon to have been worth a chapter.

Finally, and perhaps most curiously, there is no discussion of computers, cheap sensors, or big data. In this respect, at least, the book could have been written in the 1980s. It is a strange omission, especially since Muller would surely have much to say about big data and algorithmic management.

All this, however, is criticism from a position of admiration. Many of us have the vague sense that metrics are leading us astray, stripping away context, devaluing subtle human judgement, and rewarding those who know how to play the system. Muller’s book crisply explains where this fashion came from, why it can be so counterproductive and why we don’t learn. It should be required reading for any manager on the verge of making the Vietnam body count mistake all over again.
Written for and first published in the Financial Times on 24 January 2018.

My recent book is “Fifty Inventions That Shaped The Modern Economy”. Grab yourself a copy in the US or in the UK (slightly different title) or through your local bookshop.

Budget 2017 shows a reactive government throwing cash at crises

Firefighting is a brave and essential profession, but for a politician it is not a good look. Successive British governments have found themselves locked in a vicious cycle: some part of the public sector is squeezed for money, manages decline for a while, then cracks under pressure. The crisis is extinguished by a sudden spray of last-minute cash — an expensive way to solve any problem — while money and attention is drained from some other area. So the next crisis smoulders.

Philip Hammond, the chancellor, did not create this situation but neither has he shown much sign of breaking out of it. His very first policy announcement was a slug of money aimed squarely at the civil war in the Conservative party: £3bn to be spent on “Brexit preparations”, whatever they may be.

A similar amount was offered to the National Health Service in England over the next few years, in an act of largesse Mr Hammond emphasised was exceptional and “outside the spending review process”. This prompts an obvious question: what is wrong with the spending review process?

What’s wrong — according to a recent report from the Institute for Government — is that the government has been too reactive. It has squeezed public service funding, hoping nothing goes wrong, and doled out cash when it does. The most obvious culprit is Mr Hammond’s predecessor George Osborne, who presided over a sustained period of austerity.

One could reserve some blame for the Labour government which handed Mr Osborne an economy in disastrous shape — and for civil servants eager to make the numbers add up with optimistic forecasts that quality could be sustained during a funding drought. And let’s not even talk about the chancellor’s boss, a prime minister who triggered Article 50 and called a general election without ever seeming to think seriously about the hard choices involved in Brexit.

Meanwhile public services continue to be stretched. The next crisis looms in the prison system; after that, the police service and the UK’s visa and immigration system are likely candidates to show signs of serious strain. So far they have not done so, which may be why Mr Hammond said nothing abut them.

It is hard not to have some sympathy for the chancellor. He stands in the middle of a party in turmoil; he is on the periphery of a predictably difficult Brexit process; he has been handed a huge downgrade in growth and productivity forecasts from the independent Office for Budget Responsibility. None of this is his fault, and he deserves credit for ramping up spending on infrastructure and the housing market. It remains to be seen whether that money will be sufficient, or well spent, but the sums involved are not trivial.

Meanwhile Mr Hammond increasingly resembles a beaten-down dad in the middle of a raucous children’s party, trying to tidy up the mess on his hands and knees while the chaos continues around him. One five-year-old sits kicking on his back and another tries to spread Nutella in his ear. He has reached into his pockets and hurled out a few sweets, but his best efforts are unlikely to be enough.

For now, the cycle of emergency spending continues. There was a telling moment as the chancellor turned to discuss a real fire, the Grenfell Tower disaster. The House of Commons rightly fell silent. The tragedy should never have happened, said Mr Hammond. He then announced that he would be spending some money on the aftermath. Crisis, then cash. Same old story.

Written for and first published in the Financial Times on 22 November 2017.

My new book is “Fifty Inventions That Shaped The Modern Economy”. Grab yourself a copy in the US or in the UK (slightly different title) or through your local bookshop.